Privacy Policy
Effective Date: September 1st 2025
Contact: sales@theductclinic.com | 239-699-4086
Website: www.theductclinic.com
1. Introduction
This Privacy Policy explains how The Duct Clinic (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you use our website or cleaning services, including air duct cleaning, dryer vent cleaning, and chimney cleaning.
⚠️ Important Notice:
We do not provide licensed HVAC installation, repair, or replacement services. Our services are strictly limited to cleaning and inspection, performed with a negative pressure machine that does not require removal of grills or modification of the system, in accordance with DBPR guidelines.
2. Information We Collect
Personal Information: Name, phone number, email, billing details, service address.
Service Data: Photos, inspection reports, technician notes, appointment details.
Website Analytics: IP address, browser/device data, cookies (Google Analytics, Meta Ads, etc.).
3. How We Use Your Information
To schedule and provide cleaning services.
To send invoices, confirmations, and reminders.
To improve customer experience, services, and marketing.
To provide promotions (opt-out available).
4. SMS & Text Messaging Consent
By providing your phone number, you agree to receive text messages for:
Appointment scheduling & reminders
Service updates & confirmations
Optional promotions (can opt-out anytime)
Reply STOP to opt-out or HELP for assistance. Standard carrier rates may apply.
5. Sharing & Disclosure of Information
We do not sell or trade your information. Data may only be shared with:
Subcontractors performing cleaning services
Secure payment processors (e.g., Stripe, Wave)
Trusted partners assisting with scheduling or communication
All third parties are contractually obligated to protect your information.
6. Security
We use administrative, technical, and physical safeguards to protect your data. However, we cannot guarantee 100% security of electronic transmissions.
7. Your Rights
You may request to access, correct, or delete your personal data. California and EU residents may have additional rights under CCPA and GDPR.
8. Data Retention
We keep your information only as long as necessary for:
Legal and tax compliance
Operational and scheduling purposes
Warranty or service-related needs
9. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect or store children’s data.
10. Cookies & Ad Tracking
We use cookies to improve our website and deliver targeted ads. You may opt-out of tracking at aboutads.info.
11. Additional Legal Clauses
Limitation of Liability: We are not liable for indirect or incidental damages, hidden system issues, or pre-existing problems.
No Guarantee of Error-Free Service: While we strive for quality, we do not guarantee uninterrupted or flawless service.
Third-Party Links: We are not responsible for the practices of external websites.
User Responsibility: Customers are responsible for providing accurate information and granting access to work areas.
DBPR Compliance: Our work is strictly limited to cleaning and inspection. We do not perform installations, repairs, or insulation services requiring licensing under DBPR.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date. Continued use of services means acceptance of updated terms.
13. Contact Us
For privacy concerns or questions:
📧 Email: sales@theductclinic.com
📞 Phone: 239-699-4086